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RETURN AND REFUND POLICY
Since your product is custom printed just for you, we do not accept returns. We accept refund/ resent in these cases: – Damaged/poor quality printed item – Wrong item (wrong design, wrong product type) – Wrong size item (we sent the wrong item with the one you ordered) – Item has not arrived within 30 days for US order or 60 days for international order Please contact us by email at [email protected] and our support team will help you arrange a replacement or refund as soon as possible. A replacement will take time like normal orders (3 business days for processing and 5 – 10 days for delivery). We do not accept refund/resent in these cases: – The customer chooses the wrong size – Package missing due to the wrong shipping address provided – Customer do not like the item material (Polyester) – Customers change the order/ shipping address after the product has been printed and shipped out.
WRONG SIZE ORDER
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart on each product page.
ORDER MODIFICATIONS OR CANCELLATION
After your order has been placed, you have 12 hours to contact our customer service and request order modifications or a cancellation. After 12 hours, your order has already been placed in production and can no longer be modified.
DAMAGED/ INCORRECT ORDER
We are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing, or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items. All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item, and the QR code attached to the package of the affected items. Please contact us by email at [email protected] and one of our helpful support staff will organize a reprint or a refund for you!
ORDER NOT RECEIVED
If your item has not arrived within 30 days for US order or 60 days for international order (not include 7 – 10 days processing) after having ordered, contact one of our heroes through our mail [email protected] for a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)
TRACKING SAYS DELIVERED BUT YOU DIDN’T RECEIVE IT
If a package falls into this category, Our reserves the right to send a replacement. Refunds are only available for orders that have been successfully received.
RETURNS
Since your product is custom printed just for your order, we do not take returns. If you have any problem with the item you purchased, please let us know and let our support team do our best to assist you. We will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. We won’t responsible for refund or exchange if you return items on your own without contacting us first. Please don’t return items to the address writing on the package. Thank you for your understanding!
HOW MUCH DOES SHIPPING COST?
Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.
WHERE DO WE DELIVER?
We provide worldwide shipping.
HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?
On average, merchandise is produced and shipped from our facility 5-7 business days after purchase. Standard shipping/transit times apply (15-20 days for standard shipping and 10-15 days for fast shippping).
CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?
We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?
Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.
Anyone seeking the assistance of customer support agents expects a human “touch” from whoever they interact with. Edubirdie seems to have robots programmed to ask whether payment has been made. Personalized I’m a grumpy old electrician my level of sarcasm depends on your level of stupidity I do not deny that the company needs to make money not only for survival but, most importantly, to be able to hire real professionals to support customers. If you were to conduct a qualitative analysis on the responses customer receive from the agents via chat, the term “payment” would form a theme on its own. I would advise any potential customer seeking writing services to search for a company that shows genuine interest and commitment to their customers. Communication with them should be about why you got in touch with them in the first place; payment will follow automatically from satisfied customers. No doubt the company intended to create a positive reputation. However, their greatest downfall came when they failed to address the complaints raised by customers. I asked a customer support agent, whose name I will deliberately disclose as Kimson so that the company can look into the matter, what plagiarism checker they use and whether it saves our completed orders.
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He immediately blocked me from the chat without responding. Such incidents are the reason Edubirdie still continues getting negative reviews from users and bloggers. Personalized I’m a grumpy old electrician my level of sarcasm depends on your level of stupidity A prominent comment on their Trustpilot profile is a complaint by students who earned “very expensive bad grades.” Further, it is the reason why edubirdie.com has no fans on Reddit, as evidenced by all the negative reviews they have there. The credibility of my complaints could be doubted if I was the only one with such negative experiences with the company, but all these testimonials show that not all customers can be wrong. There is definitely a problem at the company that has not been addressed. Although I found that the writers are Russian, a review by one customer says she dealt with an Indian lady who could not distinguish between “v” and “w” in their chat.
Where to get it?
Rate it yourself! The second item edubirdie.com has placed on the list of the benefits of their writing service is confidentiality guarantee. Others include non-stop customer support and topnotch quality papers. Do not be deceived, none of these happens at the company. Personalized I’m a grumpy old electrician my level of sarcasm depends on your level of stupidity The only reason I asked Kimson about saving papers in their plagiarism checker database was that I found most papers are not original and can, in fact, be traced back to Edubirdie. This also means that my confidentiality is in no way guaranteed and my school can establish not only the company that did my paper but even the individual writer. Every student knows the consequences of this, and if edubirdie.com cannot handle your confidentiality with the seriousness it needs, they are simply bringing university penalties your way. Never forget that they collect personal and very sensitive information, sometimes including the name of your university, when you place your order for purposes of facilitating payment.
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